Refund Policy

Last Updated: 05-09-2024

At TopCode, we strive to provide high-quality digital products, including themes, plugins, scripts, and codes. Due to the nature of digital products, all sales are generally final. However, we understand that there may be exceptional cases where a refund may be warranted.

1. No General Refunds

As our Products are delivered digitally and can be downloaded immediately after purchase, we do not offer refunds for any Products under normal circumstances. This policy is in place to prevent misuse and ensure the integrity of our digital content.

2. Exception Cases

In exceptional cases where a Product is found to be defective or not as described, we may offer a refund. To be eligible for a refund, the following conditions must be met:

• Product Defect: The Product must be proven to have significant defects that prevent it from functioning as described.
• Misrepresentation: The Product must not match the description provided on our Website at the time of purchase.

To request a refund, please contact our support team with detailed information about the issue and proof of the defect or misrepresentation.

3. Support

Our support team is available to assist with:

• Technical Assistance: Guidance on installation and usage.
• Troubleshooting: Resolving issues related to the functionality of our Products.
• Compatibility: Information on compatibility with different platforms or systems.

You can reach our support team at:

TopCode Support
Email: [email protected]

4. Errors and Inaccuracies

If you believe there was an error or inaccuracy in the Product description or functionality, please contact us as soon as possible. We will review the situation and take appropriate actions, including the possibility of a refund if applicable.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Reach out to our support team via email at [email protected].
2. Provide Details: Include detailed information about the issue, including your order number and any relevant screenshots or evidence.
3. Review Process: We will review your request and determine if a refund is warranted based on our refund policy.

6. Contact Us

For any questions or concerns regarding our Refund Policy or if you need support with our Products, please contact us at:

TopCode Support
Email: [email protected]